{"id":16,"date":"2026-01-13T13:04:19","date_gmt":"2026-01-13T13:04:19","guid":{"rendered":"https:\/\/loja-ecommerce.simplificandosites.com\/?page_id=16"},"modified":"2026-01-17T00:36:12","modified_gmt":"2026-01-17T00:36:12","slug":"politica-de-reembolso-e-devolucao","status":"publish","type":"page","link":"https:\/\/floristayohany.com\/pt_br\/politica-de-reembolso-e-devolucao\/","title":{"rendered":"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"16\" class=\"elementor elementor-16\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-329a9da e-flex e-con-boxed e-con e-parent\" data-id=\"329a9da\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7683423 elementor-widget elementor-widget-heading\" data-id=\"7683423\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de reembolso e devolu\u00e7\u00e3o<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39d217b elementor-widget elementor-widget-text-editor\" data-id=\"39d217b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"199\" data-end=\"399\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">A <\/span><\/span><strong data-start=\"201\" data-end=\"224\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Simplificando Sites<\/span><\/span><\/strong><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> valoriza a transpar\u00eancia e a satisfa\u00e7\u00e3o de seus clientes. Esta Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o explica as condi\u00e7\u00f5es aplic\u00e1veis \u200b\u200b\u00e0s compras realizadas em nossa loja virtual.<\/span><\/span><\/p><h2 data-start=\"401\" data-end=\"417\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udd01 Devolu\u00e7\u00f5es<\/span><\/span><\/h2><p data-start=\"419\" data-end=\"527\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">O cliente pode solicitar a devolu\u00e7\u00e3o de um produto no prazo de <\/span><\/span><strong data-start=\"482\" data-end=\"496\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">at\u00e9 7 dias<\/span><\/span><\/strong><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> ap\u00f3s a retirada, desde que:<\/span><\/span><\/p><ul data-start=\"529\" data-end=\"638\"><li data-start=\"529\" data-end=\"563\"><p data-start=\"531\" data-end=\"563\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">O produto n\u00e3o tenha sido usado<\/span><\/span><\/p><\/li><li data-start=\"564\" data-end=\"597\"><p data-start=\"566\" data-end=\"597\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Esteja em perfeitas condi\u00e7\u00f5es<\/span><\/span><\/p><\/li><li data-start=\"598\" data-end=\"638\"><p data-start=\"600\" data-end=\"638\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Seja devolvido na embalagem original<\/span><\/span><\/p><\/li><\/ul><p data-start=\"640\" data-end=\"855\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Para iniciar o processo de devolu\u00e7\u00e3o, o cliente dever\u00e1 entrar em contacto atrav\u00e9s do e-mail: <\/span><\/span><strong data-start=\"731\" data-end=\"766\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"733\" data-end=\"764\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">contacto@simplificandosites.com<\/span><\/span><\/a><\/strong><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> ou pelo telefone <\/span><\/span><strong data-start=\"784\" data-end=\"799\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">938 429 199<\/span><\/span><\/strong><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> , informando o n\u00famero do pedido e o motivo da devolu\u00e7\u00e3o.<\/span><\/span><\/p><h2 data-start=\"857\" data-end=\"873\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udcb0 Reembolsos<\/span><\/span><\/h2><p data-start=\"875\" data-end=\"991\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Ap\u00f3s recebermos e analisarmos o produto devolvido, notificaremos o cliente sobre a aprova\u00e7\u00e3o ou recusa do reembolso.<\/span><\/span><\/p><p data-start=\"993\" data-end=\"1160\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Se aprovado, o reembolso ser\u00e1 processado no prazo de <\/span><\/span><strong data-start=\"1046\" data-end=\"1066\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">at\u00e9 7 dias \u00fateis<\/span><\/span><\/strong><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> , utilizando o mesmo m\u00e9todo de pagamento na compra ou outro acordo entre as partes.<\/span><\/span><\/p><h3 data-start=\"1162\" data-end=\"1205\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udeab Produtos n\u00e3o eleg\u00edveis para devolu\u00e7\u00e3o<\/span><\/span><\/h3><p data-start=\"1207\" data-end=\"1266\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">N\u00e3o aceitamos devolu\u00e7\u00f5es ou reembolsos nos seguintes casos:<\/span><\/span><\/p><ul data-start=\"1268\" data-end=\"1401\"><li data-start=\"1268\" data-end=\"1324\"><p data-start=\"1270\" data-end=\"1324\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Produtos digitais ou servi\u00e7os j\u00e1 entregues\/iniciados<\/span><\/span><\/p><\/li><li data-start=\"1325\" data-end=\"1361\"><p data-start=\"1327\" data-end=\"1361\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Produtos danificados por mau uso<\/span><\/span><\/p><\/li><li data-start=\"1362\" data-end=\"1401\"><p data-start=\"1364\" data-end=\"1401\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Produtos fora do prazo de devolu\u00e7\u00e3o<\/span><\/span><\/p><\/li><\/ul><h2 data-start=\"1403\" data-end=\"1415\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udd04 Trocas<\/span><\/span><\/h2><p data-start=\"1417\" data-end=\"1453\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Aceitamos trocas apenas em casos de:<\/span><\/span><\/p><ul data-start=\"1455\" data-end=\"1524\"><li data-start=\"1455\" data-end=\"1489\"><p data-start=\"1457\" data-end=\"1489\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Produto com defeito de f\u00e1brica<\/span><\/span><\/p><\/li><li data-start=\"1490\" data-end=\"1524\"><p data-start=\"1492\" data-end=\"1524\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Produto enviado incorretamente<\/span><\/span><\/p><\/li><\/ul><p data-start=\"1526\" data-end=\"1608\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Nestes casos, o cliente dever\u00e1 nos comunicar em at\u00e9 <\/span><\/span><strong data-start=\"1576\" data-end=\"1588\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">48 horas<\/span><\/span><\/strong><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> ap\u00f3s a coleta.<\/span><\/span><\/p><h2 data-start=\"1610\" data-end=\"1631\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udce6 Custos de envio<\/span><\/span><\/h2><ul data-start=\"1633\" data-end=\"1794\"><li data-start=\"1633\" data-end=\"1693\"><p data-start=\"1635\" data-end=\"1693\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Se o erro for da loja, assumimos os custos de envio.<\/span><\/span><\/p><\/li><li data-start=\"1694\" data-end=\"1794\"><p data-start=\"1696\" data-end=\"1794\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Se a devolu\u00e7\u00e3o for por motivo do cliente, os custos de envio ser\u00e3o da responsabilidade do cliente.<\/span><\/span><\/p><\/li><\/ul><h2 data-start=\"1796\" data-end=\"1810\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83d\udcde Contato<\/span><\/span><\/h2><p data-start=\"1812\" data-end=\"1876\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">Se voc\u00ea tiver alguma d\u00favida sobre esta pol\u00edtica, entre em contato:<\/span><\/span><\/p><p data-start=\"1878\" data-end=\"1963\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">\ud83c\udf10 <\/span><\/span><a class=\"decorated-link\" href=\"http:\/\/www.simplificandosites.com\" target=\"_new\" rel=\"noopener\" data-start=\"1881\" data-end=\"1907\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">www.simplificandosites.com<\/span><\/span><\/a><br data-start=\"1907\" data-end=\"1910\" \/><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> \ud83d\udce7 <\/span><\/span><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1913\" data-end=\"1944\"><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\">contacto@simplificandosites.com<\/span><\/span><\/a><br data-start=\"1944\" data-end=\"1947\" \/><span dir=\"auto\" style=\"vertical-align: inherit;\"><span dir=\"auto\" style=\"vertical-align: inherit;\"> \ud83d\udcf1 938 429 199<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de reembolso e devolu\u00e7\u00e3o A Simplificando Sites valoriza a transpar\u00eancia e a satisfa\u00e7\u00e3o de seus clientes. Esta Pol\u00edtica de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-16","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o &#8211;<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/floristayohany.com\/pt_br\/politica-de-reembolso-e-devolucao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de Reembolso e Devolu\u00e7\u00e3o &#8211;\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de reembolso e devolu\u00e7\u00e3o A Simplificando Sites valoriza a transpar\u00eancia e a satisfa\u00e7\u00e3o de seus clientes. 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